Nova Doors and Windows Ltd. has a broad and comprehensive warranty; although, there are certain conditions and limitations. If any component of our windows is found to be defective during the warranty coverage period, Nova Doors and Windows Ltd. will repair or provide a suitable replacement. In the event of product replacement under the terms of this warranty, the warranty of said product replacement will remain in effect for the balance of the warranty period from the date of purchase of the original product. Normal labour costs, limited to mainland Nova Scotia, incurred during replacement of the parts or product will be covered by Nova Doors and Windows Ltd. only in the event that the defect occurs within one year of initial installation (except Elite and Distinction which are warranted lifetime on parts and labour limited to mainland Nova Scotia).
Nova Doors and Windows Ltd. will only be responsible for the labour and parts or product cost associated with the removal and replacement of the product itself. Any lifting device or staging required to repair or replace a window component under the warranty is not covered and will be the responsibility of the customer. Nova Doors and Windows Ltd. will not be liable for instances of misuse, abuse, neglect or improper handling or storage that lead to product failure or damage. The warranty will be null and void in the event of improper installation, impact of foreign objects, fire, earthquake, flood, lightning, hurricane, hail, tornado, or other acts of God or nature.
Defects in wall construction in which a window or door was installed, or damage to the wall caused by movement, distortion, cracking or settling of such wall or foundation, will void warranty coverage. Nova Doors and Windows Ltd. will not be held liable for discolouration or other damage caused by exposure to harmful chemicals. Nova Doors and Windows Ltd. windows are not warranted against glass breakage, regardless of the reason, or condensation resulting from humidity within the house or building area caused by changes in interior/exterior temperatures. Any after-market product installed that could compromise the integrity of the product may void the warranty.
The Lifetime Warranty offered by Nova Doors and Windows Ltd. is valid only for individual homeowners, for their lifetime and as long as they own the home. It does not apply to windows or doors purchased for commercial use or for premises not occupied year around by the owner as their principal residence throughout their ownership.
The Lifetime Warranty does not apply to homeowners who are not the original purchaser of the windows. In these cases, the warranty period will be 20 Years on vinyl, 10 Years on insulated glass, and 5 Years on hardware.
This warranty is expressly in lieu of all other oral or written warranties, liabilities, or obligations of Nova Doors and Windows Ltd. No representative of Nova Doors and Windows Ltd.is authorized to make changes or modifications to this warranty. In no event shall Nova Doors and Windows Ltd. be liable for consequential or incidental damages of any kind, including damage to persons, the building, or its contents.
To make a claim under this warranty, it is the obligation of the homeowner to notify Nova Doors and Windows Ltd. as soon as possible in writing of any defect. Nova Doors and Windows Ltd. will investigate the claim and examine the product believed to be defective. This inspection will determine what, if any, performance under this warranty is required, and shall, within a reasonable period of time, provide the necessary repair or replacement.
In order for this warranty to be effective, the registration form must be completed and returned to Nova Doors and Windows Ltd. within the first year following the initial installation.
Warranty Service Department
Nova Doors and Windows Ltd.
46 Williams Ave,
Dartmouth, Nova Scotia
Amazing crew, the two installers were punctual, of good humor, and very skilled in their workmanship, even with the additional repair required on a Friday morning before a long weekend. They were both truly professional and I commend them both! A job very well done!
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